We’re a family-owned online toy shop, founded by Callum and Adelle during the pandemic. What started as a small idea has grown far beyond our expectations — in 2022, we welcomed our son Charlie into the world, and in July 2025, we were delighted to welcome baby Theo into our growing family. At Lennie’s Toys, everyone who works here is family, meaning every order is packed with genuine care and a commitment to excellent service.

We’re proud to have over 1,000 happy customers on Trustpilot — you can read more about our story on our About Us page.

Enjoy Free UK Tracked Shipping on orders over £50!

Dispatch Information

We provide clear dispatch and delivery estimates on every product page and again at checkout, so you’ll always know when to expect your order.

Same Day Dispatch

Products marked Same Day Dispatch Before 12pm are dispatched the same working day when ordered before 12pm, Monday to Friday, excluding UK bank holidays.

Orders placed after 12pm, or on weekends or bank holidays, will be dispatched on the next working day.

Standard Dispatch

Some products have a longer dispatch timeframe. These items are dispatched within the estimated timeframe shown on the product page and at checkout.

We use trusted supplier and fulfilment partners to offer a wider range of products at competitive prices. This may result in a longer dispatch time for some items, but your order will always be dispatched within the timeframe shown before you place your order.

Delivery Options & Costs

Home Delivery

• £3.95 per order.
• Delivered using fully tracked services.

ParcelShop & Locker Collection

• Free on orders over £50.
• Available at participating ParcelShop and Locker locations.

Additional Information

• All orders are sent using fully tracked delivery services for complete peace of mind.
• Our delivery partners include Royal Mail, DPD, and Parcelforce.
• DPD delivery is unavailable for islands and Northern Ireland. Within Scotland, DPD is available only to addresses within and south of the Central Belt.
• International shipping is available to selected destinations.
• You’ll receive a dispatch confirmation email with tracking details as soon as your order has been shipped.

Click here to read our delivery policy.

Free UK Returns within 30 days

As a small family-run toy shop, we kindly ask for your understanding regarding our return policy. Abusing it by ordering toys solely to reach the free shipping threshold, only to return them later, can significantly impact our business. While we are always here to assist with genuine returns, we appreciate your consideration of how such actions can affect us. Thank you for your support and understanding.

Click here to read our returns policy.

Frequently Asked Questions

How long will my order take to arrive in the UK?

Look for our SpeedyLlama badge on product pages. If every item in your basket carries that badge and you order before 3 pm Monday–Friday (excluding bank holidays), we’ll dispatch your package the same day. If any product is not SpeedyLlama-eligible, we’ll dispatch within approximately three working days.

How long will my order take to arrive outside the UK?

We dispatch international orders within one working day, Monday–Friday (excluding bank holidays). Delivery typically takes 5–14 working days, but customs or peak-season delays can extend this to around 30 days.

Can I change or cancel my order after payment?

We prepare and ship orders very quickly. If you need to amend or cancel, please email info@lenniestoys.com immediately. We can’t promise changes once your order is dispatched, but we’ll do our best to help.

I’ve received the wrong item or something’s damaged—what should I do?

We’re very sorry! Email info@lenniestoys.com with a description and photos if possible. We’ll arrange a replacement or refund as quickly as we can.

How do I return an item?

Email info@lenniestoys.com to let us know which items you’d like to return and why. If the item is damaged, please mention this. We’ll send you a prepaid returns label and process your refund or exchange once we receive the toy.

Where is my refund?

Refunds through Shopify Payments can take up to 10 working days to appear in your account, though often they arrive sooner. PayPal refunds to your balance are usually instant.

I didn’t receive an order confirmation—what now?

It’s usually a typo in the email address. Email info@lenniestoys.com and we’ll correct your address and resend the confirmation immediately.

I encountered a payment error but the funds left my account—will I get my money back?

Your payment sits in escrow until Shopify confirms the sale. If the order didn’t go through, your bank will reverse it automatically. Contact your bank if you need a faster reversal.

Can I request a VAT invoice?

Yes—you can now download your VAT invoice directly from the order confirmation email or your account’s VAT receipt section. Simply click the “Download VAT Invoice” link, and it will be generated instantly for your records. If you need any help, email info@lenniestoys.com.

Will my collector’s items arrive in perfect condition?

Every item is inspected on arrival and again before packing. If anything arrives damaged or incorrect, email callum@lenniestoys.com and he’ll make it right.

Are all your toys authentic and genuine?

Absolutely. We source only from UK-based, brand-authorised distributors, so every product at Lennie’s Toys is guaranteed 100% genuine.