Shipping policy

United Kingdom Shipping Policy

Thank you for choosing Lennies Toys. We aim to make delivery as simple and transparent as possible, with clear dispatch and delivery estimates shown before you place your order.

If you have any questions about your order or delivery, our friendly customer support team is always happy to help.

Dispatch Days

We dispatch orders Monday to Friday, excluding weekends and UK bank holidays.

Home Delivery

  • £2.95 per order.
  • Delivered using trusted tracked services from Royal Mail, DPD, or Parcelforce.

ParcelShop & Locker Collection

  • Free on orders over £50.
  • Available at checkout through participating ParcelShop and Locker locations.

Dispatch Times

The dispatch timeframe for each product is clearly displayed on the product page and again at checkout.

Same Day Dispatch

Products marked Same Day Dispatch Before 12pm are dispatched the same working day when ordered before 12pm, Monday to Friday.

Orders placed after 12pm, or on weekends or UK bank holidays, will be dispatched on the next working day.

Standard Dispatch

Products with a standard dispatch timeframe are dispatched within the timeframe shown on the product page and at checkout. Delivery estimates begin once your order has been dispatched.

Tracking

All orders are sent using fully tracked delivery services, so you can follow your parcel every step of the way.

Need Help?

If you have any questions about your order, dispatch times, or delivery options, please get in touch with our friendly customer support team. We’re always happy to help.

 

 

International Shipping Policy

Due to current U.S. tariffs, we are unable to ship orders to the United States at this time. We hope to resume once we can provide a clear and reliable shipping method for our customers in the U.S.

Thank you for choosing Lennies.com for your international toy shopping needs! As a family-owned business based in Scotland, United Kingdom, we are excited to offer our delightful range of toys to customers around the world.

Locations we ship to (currently)

  • Australia (Fill your basket and get a quote at checkout)
  • Canada (Fill your basket and get a quote at checkout)
  • New Zealand (Fill your basket and get a quote at checkout)

    These rates are subject to change at short notice. If your country is not listed, please contact callum@lenniestoys.com for assistance.

    One International Shipping Model

    We’ve simplified international shopping by introducing a sliding shipping rate—a proportional fee based on the total value of your order.

    Ultimately, we want to continue offering international shipping without losing money on every large order. These changes help make that possible, so we can keep serving customers around the world.

    Please note: Any orders placed using UK pricing outside of the UK will be automatically cancelled. We kindly ask that you do not attempt to bypass this policy. As a small business, our pricing is carefully set to remain fair while ensuring we can continue to operate.

    Language and Communication

    Our team is based in Scotland and operates primarily in English. We kindly ask that if you need to contact our customer service, please do so in English to ensure we can provide the best assistance possible.

    Customs and Duties

    Please note that orders shipped outside of the United Kingdom may be subject to customs fees and import duties. These fees are the responsibility of the customer and are not included in the shipping charges. We recommend that customers contact their local customs office for more information on customs fees and import duties.

    Delivery Time

    Delivery times vary depending on the destination country, shipping method selected, and customs processing times. We make every effort to ensure that orders are shipped as quickly as possible. However, please note that international orders may take longer to arrive due to customs clearance procedures. 

    Please allow the full timeframes listed below before reaching out for support.
    You're always welcome to contact us for reassurance, but we won’t be able to take any action until the expected delivery window has passed.

    • Australia (21 working days)
    • Canada (21 working days)
    • New Zealand (21 working days)
    • United States of America (21 working days)

    Tracking

    All international orders are shipped with tracking information. Customers will receive an email with their tracking information once their order has been shipped.

    Returns and Exchanges

    We accept returns and exchanges on international orders. Customers are responsible for the return shipping costs and any customs fees or import duties incurred. Please see our Returns and Exchanges Policy for more information.

    Contact Us

    If you have any questions or concerns about international shipping, please contact us at info@lenniestoys.com. Our customer service team is available to assist you with any questions you may have.