Shipping policy
A little joy, from our family to yours. Every order is packed with care by our small family team in Scotland. Here’s what to expect when you order from Lennie’s Toys.
UK delivery prices
Delivery charges are based on your order value, excluding delivery. The available services and final charges are shown at checkout.
Standard home delivery
£3.95, or free when you spend £50 or more. Estimated delivery is 2–3 days after dispatch.
Faster home delivery
£5.95, reduced to £2 when you spend over £50. Estimated delivery is 1–2 days after dispatch. At exactly £50, this service costs £5.95. These prices also apply to our pre-order home delivery service.
ParcelShop or locker collection
£3.95, or free when you spend £50 or more. Your parcel is estimated to be ready to collect 2–3 days after dispatch. This option is available for eligible parcels at participating InPost locations shown at checkout.
Dispatch time is additional to the delivery time. Faster home delivery upgrades the courier service; it does not shorten the time needed to prepare your order.
When will we dispatch your order?
Our dispatch working days are Monday to Friday, excluding English and Scottish bank holidays. All cut-off times use UK local time, including the change between GMT and British Summer Time. We do not dispatch at weekends or on these bank holidays.
Speedy Llama orders within the UK
Speedy Llama applies when every item in your basket qualifies for dispatch from our available stock. Order before 12 noon on a working day for estimated same-day dispatch. Orders placed at or after noon, at weekends or on bank holidays are estimated to dispatch on the next working day.
The Speedy Llama badge may still appear outside the same-day cut-off. Please check the dispatch date beside it: the badge does not mean same-day delivery.
Standard dispatch
- Orders placed Monday to Thursday: estimated dispatch in 2–3 working days.
- Orders placed Friday to Sunday: estimated dispatch in 2–4 working days, allowing for our weekend backlog.
- Orders containing an Asmodee item that needs stock brought in: estimated dispatch in 3–5 working days.
These multi-day windows count from the next working day after you order. Your whole basket determines the dispatch estimate; an item with a longer preparation time can affect the whole order.
Pre-orders and mixed baskets
If your basket contains a pre-order, we hold the order and dispatch the items together when the pre-order is ready. If there are several pre-orders, the latest availability date applies. Please place separate orders if you want available items sent sooner; each order has its own delivery charge and free-delivery qualification.
Pre-order dates are estimates and can change if the supplier’s release or supply date changes. Check the product information and checkout carefully. A date labelled “Arrives” is an estimated arrival date, not a dispatch date. International arrival also depends on the selected courier and customs clearance.
Understanding your estimated dates
Checkout shows estimated dispatch and arrival or collection dates for your basket. UK arrival estimates can include Saturday and Sunday because couriers may deliver at weekends, even though our family team does not dispatch then. Weekend delivery is not guaranteed. Bank holidays are taken into account and may move the dates later.
All dates are estimates, not guarantees. Courier disruption, weather and customs checks can cause delays. If your parcel is late, please contact us so we can help; this does not affect your statutory rights.
Collecting from an InPost ParcelShop or locker
Collection availability depends on the parcel’s size and weight and the participating locations near your address. If your order is not eligible, please choose an available home delivery service.
A valid UK mobile number is required for InPost collection. Check your mobile number and email address carefully so you receive tracking and collection updates.
Wait for your ready-to-collect notification before travelling. You normally have 3 days (72 hours) from the collection notification to collect. Follow the exact deadline in InPost’s message. An uncollected parcel will be returned to us.
International delivery
We currently offer international delivery to the United States, Canada, Australia and New Zealand, subject to service and product availability. If your destination is not listed, contact us before ordering.
International delivery charges
Enter your full delivery address at checkout to see the services available for your basket. Charges are calculated for the parcel’s size, weight and destination and the courier you choose. Available tracked services may include Royal Mail, UPS and FedEx. Not every service is available for every parcel or address.
UK delivery prices and the UK free-delivery offer do not apply to international orders. International delivery charges, and any taxes or duties collected at checkout, are shown before payment. If no delivery option appears, check your address or contact us for help.
International dispatch and delivery estimates
International orders that qualify for Speedy Llama have an estimated 1–2 working day dispatch window; UK same-day dispatch does not apply. Other orders use the standard, weekend, Asmodee or pre-order preparation windows explained above.
Delivery time begins after dispatch and varies by destination and service. Our Royal Mail International Tracked estimates are generally 5–7 working days after dispatch. Express courier estimates vary; use the estimated dates shown for your selected service at checkout.
International transit estimates exclude weekends. Public holidays in the UK or destination country, customs clearance and local delivery conditions may extend the journey. They are not guaranteed arrival dates.
United States: duties and import taxes
For US orders, applicable duties and import taxes are calculated at checkout and shown separately from the delivery charge. Please review the final checkout total before paying. If a courier asks you to pay a charge that was already collected at checkout, contact us with the payment request so we can investigate.
Canada, Australia and New Zealand: duties and import taxes
These orders are sent with import duties and taxes unpaid. Any import duty, local tax or customs clearance fee charged on arrival is payable by the recipient and is not included in the delivery charge. Charges depend on local rules and the order contents and value. Your local customs authority can explain what may apply.
Please respond promptly to requests from the courier or customs authority for payment or information, as the parcel may be held or returned if these are not supplied.
Tracking, address checks and returned parcels
Our delivery services are tracked. We’ll send tracking information when your order is dispatched. Please check your delivery address, email and phone number before placing your order. If you spot a mistake, contact us immediately; changes may not be possible once the parcel has been dispatched.
- Uncollected UK ParcelShop or locker orders: when the parcel returns to us, we issue a refund less the disclosed £4.95 return-related charge. We do not automatically resend the order.
- UK home delivery returned because the address supplied was incorrect: when the parcel returns to us, we issue a refund less the disclosed £6.95 charge. We do not resend at our expense.
- International parcels returned because import charges were not paid: the return-cost calculation disclosed at checkout includes outbound postage, actual return postage and an administration charge calculated at 30% of those combined postage costs. Any estimate of return postage may differ from the courier’s actual charge. We will explain the costs before making a deduction from the refund.
Any deduction is subject to applicable law and limited to reasonable costs actually incurred. These charges do not apply where a return is caused by our error or the courier’s error, and they do not limit your rights for faulty goods, cancellation or non-delivery. Your bank or payment provider may take additional time to show a refund after we issue it.
Need a hand?
If your parcel has passed its estimated arrival date, tracking shows a problem or you have a delivery question, email info@lenniestoys.com with your order number. We’ll help you check what has happened and arrange any necessary courier investigation.
For cancellations, returns and refunds, please see our Returns and Refund Policy. Your statutory rights are unaffected.
Last updated: 24 September 2026.