Shipping policy

United Kingdom Shipping Policy

Thank you for choosing Lennies.com as your shopping destination!

If you have any questions or concerns about our shipping policy, please contact our friendly customer support team. We’re here to help and ensure your shopping experience is smooth and enjoyable.

We dispatch orders Monday–Friday, excluding weekends and bank holidays.

Delivery Options & Costs

  • Home Delivery – Free when you spend £50+, otherwise £4.95.

    Sent via Royal Mail Tracked 24 or DPD Next Day.

  • DPD Local Collect – Free when you spend £30+, otherwise £3.95.

Dispatch Information

At checkout, you’ll see either:

  • Speedy Llama – Same-day dispatch if ordered before 3pm Monday–Friday. Orders placed after 3pm, or on weekends/bank holidays, will be dispatched the next working day.

  • Standard Dispatch – Orders sent according to the estimated dispatch and delivery dates shown at checkout.

We do not dispatch on Saturdays, Sundays, or bank holidays.

If your order qualifies for same-day dispatch (Speedy Llama), we’ll ship it the same day it’s placed before 3pm.

If it’s on a standard dispatch time, rest assured it will be sent within the timeframe shown at checkout.

Additional Details

  • We only use tracked services for peace of mind.

  • Carriers include Royal Mail, DPD, and Parcelforce.

  • DPD deliveries are not available to islands or Northern Ireland. In Scotland, DPD is only available for deliveries within and south of the Central Belt.

  • International shipping is available.

 

 

International Shipping Policy

Thank you for choosing Lennies.com for your international toy shopping needs! As a family-owned business based in Scotland, United Kingdom, we are excited to offer our delightful range of toys to customers around the world.

Locations we ship to (currently)

  • Australia (Fill your basket and get a quote at checkout)
  • Canada ( Fill your basket and get a quote at checkout)
  • New Zealand ( Fill your basket and get a quote at checkout)
  • United States of America ( Fill your basket and get a quote at checkout)

    These rates are subject to change at short notice. If your country is not listed, please contact callum@lenniestoys.com for assistance.

    One International Shipping Model

    We’ve simplified international shopping by introducing a sliding shipping rate—a proportional fee based on the total value of your order.

    Ultimately, we want to continue offering international shipping without losing money on every large order. These changes help make that possible, so we can keep serving customers around the world.

    Please note: Any orders placed using UK pricing outside of the UK will be automatically cancelled. We kindly ask that you do not attempt to bypass this policy. As a small business, our pricing is carefully set to remain fair while ensuring we can continue to operate.

    Language and Communication

    Our team is based in Scotland and operates primarily in English. We kindly ask that if you need to contact our customer service, please do so in English to ensure we can provide the best assistance possible.

    Customs and Duties

    Please note that orders shipped outside of the United Kingdom may be subject to customs fees and import duties. These fees are the responsibility of the customer and are not included in the shipping charges. We recommend that customers contact their local customs office for more information on customs fees and import duties.

    Delivery Time

    Delivery times vary depending on the destination country, shipping method selected, and customs processing times. We make every effort to ensure that orders are shipped as quickly as possible. However, please note that international orders may take longer to arrive due to customs clearance procedures. 

    Please allow the full timeframes listed below before reaching out for support.
    You're always welcome to contact us for reassurance, but we won’t be able to take any action until the expected delivery window has passed.

    • Australia (21 working days)
    • Canada (21 working days)
    • New Zealand (21 working days)
    • United States of America (21 working days)

    Tracking

    All international orders are shipped with tracking information. Customers will receive an email with their tracking information once their order has been shipped.

    Returns and Exchanges

    We accept returns and exchanges on international orders. Customers are responsible for the return shipping costs and any customs fees or import duties incurred. Please see our Returns and Exchanges Policy for more information.

    Contact Us

    If you have any questions or concerns about international shipping, please contact us at info@lenniestoys.com. Our customer service team is available to assist you with any questions you may have.


     

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