Shipping policy
United Kingdom
Thank you for choosing Lennies.com as your shopping destination!
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team. We're here to help and ensure that your shopping experience with Lennies.com is as smooth and enjoyable as possible.
Orders placed before 2pm will be sent on the same day.
| Option(s) | Spend under £30 | Spend £30+ | Spend £40+ |
|
Royal Mail Tracked 48 (2-3 working days) |
£3.95 | Free | Free |
|
Royal Mail Tracked 24 (1-2 working days) |
£4.95 | £1.95 | Free |
|
DPD (1-2 working days) |
£4.95 | £1.95 | Free |
We use Royal Mail, Parcelforce and DPD to ship all our UK orders.
In Scotland, we can only use DPD for deliveries to addresses within and south of the Central Belt.
If your address is located north of the Central Belt or on any of the UK Islands, and you have selected DPD, we will automatically switch to Royal Mail Tracked 24 (1-2 working days) for your shipment.
International Shipping Policy
Thank you for choosing Lennies.com for your international toy shopping needs! As a family-owned business based in Scotland, United Kingdom, we are excited to offer our delightful range of toys to customers around the world.
Locations we ship to (currently)
- Australia
- Canada
- Czechia
- Denmark
- France
- Germany
- Hungary
- Ireland
- Italy
- Lithuania
- Luxembourg
- Netherlands
- New Zealand
- Norway
- Poland
- Singapore
- Sweden
- Switzerland
- United States of America
These rates are subject to change at short notice. If your country is not listed, please contact callum@lenniestoys.com for assistance.
One Price Shipping Model
We have updated our shipping policy to a weight-based system, specifically designed for orders that can be packed into a single box. Our weight-based shipping calculator will provide you with an accurate estimate when you add items to your cart and enter your address at the cart or checkout page. This ensures you pay a fair price for shipping based on the actual weight of your items.
This updated approach aims to streamline your shopping experience, ensuring transparency and satisfaction with your international shipping needs.
Exceptions to the One Price Shipping Model
Should your selection of toys exceed the capacity of one box, we will promptly reach out to offer a revised shipping quote. At this point, you have the flexibility to accept the new shipping cost, make adjustments to your order, or opt for a cancellation.
Please be aware that certain toys in our range are too large to be shipped internationally. In the event you purchase an item we're unable to send, we will inform you via email about the cancellation and process a full refund.
Language and Communication
Our team is based in Scotland and operates primarily in English. We kindly ask that if you need to contact our customer service, please do so in English to ensure we can provide the best assistance possible.
Customs and Duties
Please note that orders shipped outside of the United Kingdom may be subject to customs fees and import duties. These fees are the responsibility of the customer and are not included in the shipping charges. We recommend that customers contact their local customs office for more information on customs fees and import duties.
Delivery Time
Delivery times vary depending on the destination country, shipping method selected, and customs processing times. We make every effort to ensure that orders are shipped as quickly as possible. However, please note that international orders may take longer to arrive due to customs clearance procedures.
Tracking
All international orders are shipped with tracking information. Customers will receive an email with their tracking information once their order has been shipped.
Returns and Exchanges
We accept returns and exchanges on international orders. Customers are responsible for the return shipping costs and any customs fees or import duties incurred. Please see our Returns and Exchanges Policy for more information.
Contact Us
If you have any questions or concerns about international shipping, please contact us at info@lenniestoys.com. Our customer service team is available to assist you with any questions you may have.