Shipping policy
United Kingdom
Thank you for choosing Lennies.com as your shopping destination!
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team. We're here to help and ensure that your shopping experience with Lennies.com is as smooth and enjoyable as possible.
We dispatch orders Monday - Friday excluding bank holidays.
Dispatch Information
At checkout, you’ll be shown either same-day dispatch or dispatch within 3 working days, depending on the item. If your order shows a 3 working day dispatch time, this is accurate — please don’t let that put you off supporting our small family-run toy shop.
To keep things cost-effective and efficient, we use external storage facilities, which sometimes means a short delay. Rest assured, we’re working as quickly as we can and your order will be dispatched within the timeframe shown.
Same-day dispatch is available on eligible items when ordered before 3pm (Monday–Friday, excluding bank holidays). Orders placed after 3pm will be dispatched the next working day. Orders placed after 3pm on Friday will be dispatched on Monday.
All orders will receive an email notification once your order has been shipped.
| Shipping Method | Delivery Time | Spend Less than £50 | £50+ |
|---|---|---|---|
| Royal Mail Tracked 24 | 1-2 working days (After Dispatch) | £3.95 | Free |
| DPD Express Tracked | 1-2 working days (After Dispatch) | £5.95 |
Free |
- We only use Tracked Services.
- International Shipping available.
In Scotland, we can only use DPD for deliveries to addresses within and south of the Central Belt.
International Shipping Policy
Thank you for choosing Lennies.com for your international toy shopping needs! As a family-owned business based in Scotland, United Kingdom, we are excited to offer our delightful range of toys to customers around the world.
Locations we ship to (currently)
- Australia (Fill your basket and get a quote at checkout)
- Canada ( Fill your basket and get a quote at checkout)
- New Zealand ( Fill your basket and get a quote at checkout)
- United States of America ( Fill your basket and get a quote at checkout)
These rates are subject to change at short notice. If your country is not listed, please contact callum@lenniestoys.com for assistance.
One International Shipping Model
We’ve simplified international shopping by introducing a sliding shipping rate—a proportional fee based on the total value of your order.
Ultimately, we want to continue offering international shipping without losing money on every large order. These changes help make that possible, so we can keep serving customers around the world.
Please note: Any orders placed using UK pricing outside of the UK will be automatically cancelled. We kindly ask that you do not attempt to bypass this policy. As a small business, our pricing is carefully set to remain fair while ensuring we can continue to operate.
Language and Communication
Our team is based in Scotland and operates primarily in English. We kindly ask that if you need to contact our customer service, please do so in English to ensure we can provide the best assistance possible.
Customs and Duties
Please note that orders shipped outside of the United Kingdom may be subject to customs fees and import duties. These fees are the responsibility of the customer and are not included in the shipping charges. We recommend that customers contact their local customs office for more information on customs fees and import duties.
Delivery Time
Delivery times vary depending on the destination country, shipping method selected, and customs processing times. We make every effort to ensure that orders are shipped as quickly as possible. However, please note that international orders may take longer to arrive due to customs clearance procedures.
Please allow the full timeframes listed below before reaching out for support.
You're always welcome to contact us for reassurance, but we won’t be able to take any action until the expected delivery window has passed.
- Australia (21 working days)
- Canada (21 working days)
- New Zealand (21 working days)
- United States of America (21 working days)
Tracking
All international orders are shipped with tracking information. Customers will receive an email with their tracking information once their order has been shipped.
Returns and Exchanges
We accept returns and exchanges on international orders. Customers are responsible for the return shipping costs and any customs fees or import duties incurred. Please see our Returns and Exchanges Policy for more information.
Contact Us
If you have any questions or concerns about international shipping, please contact us at info@lenniestoys.com. Our customer service team is available to assist you with any questions you may have.