Dear Valued Customers,

We want to express our heartfelt gratitude for choosing our small business for your shopping needs. As a team of just two people, with the added joys and responsibilities of parenthood, your support means the world to us.

We are currently experiencing an overwhelming surge in orders, and we are diligently working around the clock to pack and dispatch them as quickly as possible. We understand that you may be eager to receive your items, and we want to provide you with an update on our delivery process.

The estimated delivery date provided to you at checkout, as well as in your confirmation email, is the timeline we are committed to meeting. Rest assured, we have no intentions of delivering later than this estimated date. In the rare event that circumstances beyond our control lead to any delays, we will personally reach out to you via email to provide updates and solutions.

When we pack your order, we carefully consider the estimated delivery date and select a courier service known for their reliability in delivering on time. However, please understand that unforeseen challenges within the courier network can sometimes impact delivery schedules. Unfortunately, these delays are beyond our control.

We want you to know that we are putting forth our utmost effort to ensure your orders are dispatched promptly. We ask for your patience and understanding during this exceptionally busy period. Your support keeps our small family business running, and we are genuinely thankful for every order you place with us.

Please remember that we are not just a business; we are a family with a one-year-old son, and while we receive occasional family help, it's not available every day. We're doing our best to balance our family responsibilities while fulfilling your orders to the best of our ability.

Once again, thank you for choosing to shop with us and being a part of our journey. Your understanding and patience make a world of difference to us. If you have any questions or concerns, please don't hesitate to reach out to our customer support team, and we will be more than happy to assist you.

Best wishes,

Callum & Adelle


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