20/12/2022 19.15 - Courier delays mean Christmas delivery is unlikely. We will dispatch all orders on time but delivery should not be expected to arrive before Christmas.
We are now using DPD for most our orders that use LENNIES TRACKED PRIORITY. However DPD are reporting 5% of UK post code with severe delays. If your postcode has been flagged by DPD we are still sending with Royal Mail.
We know how important it is for our customers to receive their toys on time for Christmas. As Royal Mail strikes have caused delays we cannot guarantee Christmas delivery. Even DPD have delays across their network that mean we cannot guarantee Christmas delivery.
For the best chance of receiving the toys before Christmas you should select LENNIES TRACKED PRIORITY and have your orders placed before 1pm on the 20th December. (Please note this is not a guarantee.)
Toys sent LENNIES TRACKED ECONOMY are unlikely to arrive in time for Christmas.
If you need to return any toys, we offer free returns until the 31st January 2023. This is on all toys purchased since the the 14th November. All toys should be still in their packages and in the same condition you received them.
Royal Mail Strikes
As many of our customers will already be aware Royal Mail workers are striking.
Royal Mail have delays in their network. If your parcel doesn't arrive on time please wait for a couple of days before contacting us. Almost all parcels show up in this time. We appreciate the worry that your parcel might have gone missing. If this ends up being the case, we will ensure we sort out a replacement or a refund.
Order placed using LENNIES TRACKED PRIORITY are dispatched with Royal Mail Tracked 24. Typically these should be delivered in 1-2 working days. However currently Royal Mail are only prioritising these and no longer guaranteeing delivery within 1-2 working days. If you need your order quickly we recommend you select this option at Checkout.
Please note none of our delivery times are guaranteed at the moment. LENNIES TRACKED PRIORITY just means your delivery will be prioritised.
If you would like to discuss an order please email firstname.lastname@example.org
Tracking says sender dispatching item. When will you dispatch my order?
We dispatch all orders before 1pm on the same day (Monday - Friday). If Royal Mail are striking your order will be collected the first non strike day. Royal Mail delivery and Tracking updates are delayed. If your tracking says sender dispatching item please be assured Royal Mail have your parcel and there is just delays with the tracking system.
I paid for LENNIES TRACKED PRIORITY delivery and my item never arrived within the 1-2 working days.
We completely understand your frustration. For the time being our delivery estimates are not guaranteed. Selecting LENNIES TRACKED PRIORITY will only prioritise your order in the Royal Mail network. It will not guarantee your delivery will arrive in 1-2 working days.
Can you send my order with another carrier?
At the beginning of the Strike action we suspended Royal Mail deliveries. The majority of our orders were going out with DPD. With DPD we noticed a huge surge in parcels being marked delivered but emailing us to say their parcel was not delivered. This meant using another courier was causing more severe issues. We decided it was best to continue using Royal Mail and accept the delays.